Delivery & Returns
Packaging / Delivery Charges & Times
Packaging & Delivery charges are calculated by weight at the check-out.
For UK Mainland we offer two options for delivery.
Standard delivery is 5-7 working days. In most instances the charge for clothing is £2.50 and for shoes is £4.40. Standard delivery is normally by Royal Mail 1st Class Post. If the Royal Mail can not deliver they will card you with details of the neighbour or the local sorting office that the parcel has been taken to for collection by you. During delivery service provider industrial disputes we will not accept any responsibility for extended delays in delivery of your parcel.
Express delivery is 2 working days. In most instances the charge for courier delivery is £5.00 Courier delivery is by signed for courier or Royal Mail signed for.
You can leave special delivery comments (max 30 characters) in the comments box. We will always try our best to accommodate these requests, but unfortunately they can not be guaranteed as it depends on the carrier. Requests to leave parcels unsigned for, are at the customers own risk and Sportswear Deals will not accept responsibility if this is the case.
Express deliveries require a signature, so some one must be available to accept delivery. Delivery can be any time between 8.00am and 6pm. If no one is there to accept delivery the courier may, at their discretion, leave with a neighbour or return to the depot, and card you with details of where your parcel has been left, or how to arrange for re delivery or collection from the depot.
For Countries outside the UK we will only deliver to an address that is in the same country as the billing address.
For European Countries - Royal Mail International Signed For (Insurance Included).
Delivery time is 7 - 14 working days. Packaging & Delivery charges are calculated by weight at the check-out.
Delivery outside Mainland Europe for large items such as large foam rollers etc (greater than 60cm in length , or length + width + height greater than 90cm ) will be subject to a carriage surcharge. Please ring or email for a quote or alternatively we will contact you once you have placed your order.
For your peace of mind you will be sent an automated e mail to confirm that your order has been dispatched. Please allow the full delivery time you selected for delivery for the arrival of your goods, before you advise us of non delivery.
Tracking Your Order
Once your order is placed, you will receive a confirmation email to confirm your order details. This e mail is sent from an automatic source, so please do not reply to the email as it will not be read.
You can track the progress of your order by logging in to your account on our website.
You will receive a confirmation of dispatch e mail when your order is dispatched.
We offer a no quibble 28 day return policy. If any of our items are unsuitable you may return them for a full refund or exchange as long as they are returned complete with tags and original packaging in fully re saleable condition. Please fill in the returns form and enclose with the returned product.
Returns must be received to us within 28 days of receipt.
Return Postage & Packing is payable by the customer and no refund will be issues unless Sportswear Deals have sent an incorrect item or size or a faulty item.
Shoe boxes should be sent in a postal bag. Do not seal shoe boxes with tape as this damages the box and therefore the return will not be in a resalable condition.
For your peace of mind we suggest you send returns by signed for/ recorded delivery. This means that if your parcel is lost in the post you will be able to claim from the carrier for goods that were lost. If you wish you can use Standard post which is more economical but offers no insurance & we can not accept responsibility for lost or damaged post.
Items not required: A full refund (less postage) will be given.
Item for exchange: The cost of redelivery will be charged for.
Faulty goods: Faulty goods will be assessed and if faulty a replacement will be offered or a refund given if required. The cost of postage that you paid to return the goods to us will also be refunded.
Incorrect Product dispatched: If we have sent out incorrect goods please accept our apologies & return them to us. We will re send out the correct goods and refund you the cost of postage you paid to return the goods to us.
Free products: Free products associated with purchased items you return must be returned also. If the free items are not returned, unfortunately you will be charged for them at the normal price.
All returns and Refunds are processed within 14 days. Refunds can only be credited back onto the card you originally made payment.